Urgent Care

Appointments are reserved each day for patients who are acutely unwell and open for availability at 8.30am every morning – please contact Reception to book one of these appointments. We will always give priority to sick children. If you are unable to speak with our Reception Staff or book in, please go to the hospital or the Urgent Care Centre at Mona Vale Hospital - a 24/7​ free, walk-in service for minor injuries and illnesses or dial ‘000’.

 

New Patients

New patients wishing to book a consultation with a specific GP, allied health or complementary practitioner can schedule an appointment via Hotdoc, our online booking system. If you are not sure which practitioner you would like to see, please complete a new patient inquiry. Please allow 30 mins for a new patient appointment with our GPs. Dr Raymond Wong requires 45 mins.

 

Practice Fees

We believe that doctors need time with a patient to understand the root causes of their symptoms or illness. The short appointment times in bulk bill practices mean that doctors are often only able to treat symptoms. At Freshwater Health Clinic, the consultation fees that we charge allow our doctors to take the time needed to offer the highest standard of care.

 

Cancellation Policy

Our doctors make every effort to be available to serve the needs of all our patients. When a patient does not show up for their scheduled appointment another patient loses an opportunity to be seen.

We request that you provide a minimum of 24 hours’ notice if you cannot attend your appointment. Appointments that are not confirmed within 24 hours of the appointment or are cancelled on the day shall be cancelled and a $50 cancellation fee applied. Please feel free to call our Reception staff should you have any queries or concerns.
This cancellation fee needs to be paid prior to booking your next appointment and is not claimable with Medicare.

If there are any circumstances beyond your control which prevent you from cancelling your appointment with sufficient notice, please let us know as soon as possible by contacting the Clinic on 9105 4810 and asking for the Manager.

Prior to your appointment, please review our Appointment Confirmation & Cancellation Policies.

 

Test Results

When patients are referred for testing, it is a requirement that a follow-up consultation is made to discuss results. Results will not be provided without review with the referring practitioner. After discussing the results you can request copies for your own records.

 

Regular repeat prescriptions or repeat referrals

Ongoing repeat prescriptions or repeat referral requests without an appointment may be booked via Reception or Hotdoc. These will be attended to as soon as the GP is available. We aim for a 24-48 turnaround (excluding weekends).  This service is not eligible for patients who have not been seen for a year or if the prescription was provided by a GP at a different practice. This service is charged at a non-rebateable fee of $30. In some circumstances the doctor may need to call you first.

 

New prescriptions and referrals

For new prescriptions or referral requests, you will be required to make a short 15 min appointment to see your regular doctor to review your health.  By making an appointment for new prescriptions, your doctor is better able to care for you, answering any questions you may have, and informing you of any risks, or concerns associated with your particular medication.

 

Privacy Policy

In compliance with the Privacy Amendment (Private Sector) Act 2000, Freshwater Health Clinic has prepared its privacy policy to describe the way and circumstances under which personal information is collected, stored, used and disclosed and also how complaints are handled by this practice.

 

Feedback

We always welcome feedback at Freshwater Health Clinic.

Email us directly if you feel we have been in breach of this policy or have any concerns regarding our clinic please direct your enquiry to:

The Practice Manager
Freshwater Health Clinic
88 Evans Street
Freshwater, NSW 2096
healthclinic.freshwater@mountiescare.com.au

If an individual believes their complaint has not been appropriately handled by this Practice, they should contact the Office of the Federal Privacy Commissioner, Privacy Hotline 1300 363 992 (local call charge) or via www.privacy.gov.au.